After-sales service
With the continuous development of Dijie industry, the service network has gradually covered more than 100 countries and regions around the world, and has established partnerships with more than 100 agents around the world to provide users with continuous follow-up services, with equal emphasis on pre-sales and after-sales.
We put forward the concept of "active service. No longer satisfied with the speed of passive maintenance, we have specially established an after-sales service telephone return visit system to track the satisfaction of after-sales service throughout the process, actively help customers maintain equipment and find out the aspects that need improvement, so that the products continue to improve.
Programme support
From the beginning of the cooperation, the technical team of Dijie will comprehensively evaluate and customize the solution. In all aspects of the project operation, professional engineers will provide analysis, simulation and testing services for the project to ensure the smooth and efficient implementation of the plan.
Technical Support
The better use of products is inseparable from a professional and efficient technical support team. Jiedi continues to provide users with open and friendly technical guidance. The support provided includes equipment installation and commissioning, field service, robot expansion, upgrade and modification, remote technical support, etc.
Technical Training
In order to improve the understanding and application ability of our partners, we will provide regular technical training from shallow to deep. According to the different needs of partners, provide standardized and customized training, the perfect combination of theory and practice, making it a technical expert in the field of intelligent sorting.
After-sales service
Dejie provides a fast after-sales service mechanism to provide customers with the most professional after-sales service for 7*24 hours. You can contact our professionals by phone or email to seek online services.